It happens to us all…someone or something catches us off guard and upsets us for some reason or another. Hidden behind our monitors and keyboards it is tough to understand the nuance of the situation or we have simply not found a way to appreciate the person on the other end. Sometimes what follows is vitriol, regret, and depending on how badly we flame or seek vengeance, even mental and physical harm. These episodes occur not only with random people but often with those we consider friends and family.